Last updated: 3 October 2026
These Terms & Conditions apply to your use of thebreathable.com and to every order you place with The Breathable, whether on the website, by phone, or through our Facebook Page or other messaging channels. By using the website or placing an order, you agree to these terms. Please also read our Privacy Policy.
1. About us
The Breathable is an online shop based in Dhaka, Bangladesh, selling undergarments and sleepwear, including bras, panties, tank tops and night dresses. Our contact details are at the end of these terms.
2. Orders and acceptance
- When you place an order, you will see an order confirmation with an order number. This means we have received your order; it is not yet a guarantee that we can fulfil it.
- We may call or message you to confirm the order before it is dispatched. If we cannot reach you, or the order details are incomplete, we may hold or cancel the order.
- A contract is formed when we dispatch your order. We may refuse or cancel an order, for example if an item is out of stock, a price was shown incorrectly, the delivery address cannot be served, or we suspect a fake or fraudulent order. If you have paid in advance for an order we cancel, we will refund you in full.
- Please check your name, phone number, address and sizes carefully before ordering.
3. Prices and availability
- All prices are in Bangladeshi Taka (BDT/৳). The price you pay is the one shown at checkout when you place your order.
- Prices, offers and discounts may change at any time and do not affect orders already confirmed. Offers are valid only while stock lasts and cannot be combined unless we say so.
- All items are subject to availability. If an item you ordered becomes unavailable, we will contact you to offer an alternative or remove it from your order.
4. Payment
- Cash on delivery (COD): you pay the courier when your parcel arrives. Please have the exact amount ready if possible.
- Online payment: where offered at checkout, you can pay online through our payment provider. Payments are processed securely by that provider; we do not store your card or mobile banking details.
- For some orders (for example large orders, or orders outside our usual delivery area) we may ask for the delivery charge or part of the price in advance.
- If a customer repeatedly refuses COD parcels without a valid reason, we may ask for advance payment on future orders or decline them.
5. Delivery
- We deliver within Bangladesh only, using third-party courier services.
- The delivery charge depends on your delivery area and is shown at checkout before you confirm your order, together with any free-delivery offer that applies.
- Delivery times are estimates. Orders inside Dhaka usually arrive within 1–3 working days and outside Dhaka within 2–5 working days after confirmation, but delays can happen because of the courier, weather, holidays or other events outside our control.
- Please check that the parcel is sealed and the items are correct when it is delivered, and tell us within 24 hours if anything is wrong, missing or damaged.
6. Returns and exchanges
Because our products are intimate wear, hygiene rules apply:
- Contact us within 3 days of delivery to request a return or exchange, with your order number and photos of the item.
- Items must be unworn, unwashed and undamaged, with all original tags, hygiene stickers and packaging in place.
- Panties, period panties and other briefs cannot be returned or exchanged for hygiene reasons, unless we sent the wrong item or the item is faulty.
- Bras, tank tops and night dresses can be exchanged for a different size or colour, subject to stock, if they meet the conditions above.
- If we sent a wrong, faulty or damaged item, we will exchange it or refund you, and we cover the delivery cost. For size or colour exchanges for other reasons, you pay the delivery charge.
- Approved refunds are paid by the original payment method, or for COD orders by mobile banking or bank transfer, usually within 7–10 working days after we receive and check the returned item. Delivery charges are refunded only when the mistake was ours.
7. Cancellations
- You can cancel an order free of charge before it is dispatched by calling or messaging us with your order number.
- Once an order has been handed to the courier, it can no longer be cancelled; you may then refuse it at delivery, but we may charge the delivery cost on any future orders.
- If you paid in advance and cancel before dispatch, we will refund you in full.
8. Product images, colours and sizes
We try to show our products as accurately as possible. Actual colours may look slightly different because of lighting and screen settings, and fabric patterns or prints may vary slightly from piece to piece. Sizes and measurements are approximate and can differ by a small amount; please check the size chart on each product and ask us if you are unsure before ordering.
9. Your account
You can shop as a guest or create an account. If you create one, you are responsible for keeping your password private and for activity under your account, and the details you give must be true and up to date. We may suspend or close accounts that break these terms or are used for fraud.
10. Acceptable use
You agree not to misuse the website or our messaging channels. In particular, you must not place fake or prank orders, give false information, try to access other people's accounts or our systems, interfere with the website's security or operation, copy our content or product photos for commercial use without permission, or send abusive, offensive or unlawful messages to our staff.
11. Chat, Messenger and the AI assistant
Our website chat and Facebook Page messages may be answered by an automated AI assistant. Its replies are for general information to help you shop, and may sometimes be incomplete or wrong. Prices, stock and offers shown on the website, and order details confirmed by our staff, take priority over anything the assistant says. The assistant cannot make promises on our behalf, and an order is only confirmed as described in section 2. You can ask to speak to a member of staff at any time.
12. Limitation of liability
We are responsible for supplying products as described and for the remedies set out in these terms. To the extent permitted by law, we are not liable for indirect or consequential losses, or for delays or failures caused by events outside our reasonable control (such as courier problems, natural disasters, strikes or network outages). Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under the consumer protection laws of Bangladesh.
13. Governing law
These terms are governed by the laws of Bangladesh. If a problem arises, please contact us first and we will try to resolve it quickly; any dispute that cannot be resolved will be subject to the courts of Dhaka, Bangladesh.
14. Changes to these terms
We may update these terms from time to time. The version shown on this page when you place an order applies to that order.
15. Contact us